• Offer users direct customer service and technical support through phone, email, and in-person.
• Support clients in answering queries, locating information, and reviewing technical requirements.
• Reply to requests from the customer’s service department.
• Determine, review criticality, and prioritize the resolution of issues.
• Guide clients to use self-help resources.
• Follow our Software and Global Client Support policies and procedures.
• Record customer change requests and technical requirements.
• Present to end-users for training purposes.
• Record issues and solutions to troubleshooting guides.
• A minimum of one year of previous experience in the same field is required.

Requirement: Bachelor of Science in Computer Science or information technology. Must have a Valid Driving License.

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