Customer loyalty customer loyalty

Customer loyalty

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Customer loyalty,
Made Simple

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Turn every guest into a regular

Bring customers back again and again.

Turn every guest into a regular

Bring customers back again and again.




So, what’s in it for you?

  • Offer rewards in person or through the web-app
  • Make your own loyalty plans
  • Automate custom marketing campaigns
  • Promotional SMS, email or push notifications
  • Easily target customers with relevant offers
Omega POS Merits




Rewards plans

Flexible Reward Plans

Get customers to come back by rewarding them for repeat behavior. The more they spend, the more they redeem, the more you make.

  • Points
  • Bonus Point on Birthday
  • Cashback
  • Automatic Discounts
  • Gifts & Free Stuff
  • Extra points on Special Days
  • Discount on Selected Items
  • Welcome Gift
Rewards plans


Multi-level loyalty

Give customers a reason to spend more

Create loyalty levels to reward your customers based on the level they have reached.


Gold Level

Gold

key. >5000 points

Silver level

Silver

key. 3000-4999 points

Bronze Level

Bronze

key. 0-2499 points




Feedback Management

Feedback Management

Measure customer satisfaction. Only 1 click is required to take a survey to encourage high response rates. Allow recipients to rate the service they received on a 1-5 star rating, or through a questionnaire.

  • Survey Scales
  • Survey Builder. Easily create new surveys in a quick process
  • Customize Branding & Design
  • Email or SMS your Survey
  • Survey Reports and Dashboard




Complaint Management

Complaint Management

Start the complaint management process by simply hearing the customer, you establish a tone of empathy that will help the customer trust you.

  • Listen and Empathize
  • Identify the Cause
  • Offer Something Extra
  • Make It Happen. Move the solution forward.
  • Report Back. When the problem has been fixed, contact the customer and let them know.
  • Complaint Reports and Dashboard



Omega Software logo

Fully integrated with your Omega POS system

Cut a significant amount of time transferring or migrating data from one system to the other.




Marketing tool

Marketing tools

Get to know your customers, personally. A direct line of communication with your customers gives you valuable insight straight from the source.

  • Automate your own custom marketing campaigns
  • Promotional SMS, email or push notifications
  • Segment your customers based on their purchasing habits
  • Built-in drag-and-drop email builder




Merits App

User's App

Get to know your customers, personally. A direct line of communication with your customers gives you valuable insight straight from the source.

  • Your Customers will earn points upon each transaction made onsite or online checking into your store or online
  • Receive promotional alerts from your store
  • Check their point balance and rewards
  • Submit feedback


Outstanding Support


The outstanding support you've always wanted

  • Unlimited support included
  • One-on-one onboarding session
  • Training videos, Webinars and demos
Outstanding Support


Ready to get started?

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